Your website fulfills several tasks: it arouses the curiosity of potential customers, informs them about your products and often gives them the opportunity to complete the purchase autonomously. But what happens if someone still isn’t 100% convinced about a product and has questions that aren’t answered in your site’s FAQ? At this point, it makes BW Lists a big difference if the user can ask questions, receive answers and even get guidance without having to waste time looking for the information he needs. Live chat software fulfills this purpose. Through it, customers can quickly contact the support team and then provide relevant information and start a conversation. The use of this type of program prevents the customer from having to wait on long calls or carry out endless exchanges of emails. In this article, Capterra lists some of the best free chat options for websites.
The use of this type of program
The best free online chat programs for websites 1. Chatra Chatra’s presentation ( Source ) With Chatra, you can chat with your website Nicaragua Email List users in real time or reply to them later in messenger mode via email or via app, whichever is more convenient. In addition, users can see if there are any agents available in the chat. If they leave the page, they will receive a response by email. You can manage conversations through the agent dashboard in the browser or in the app, with mobile and desktop versions. Overall rating: 4.8/5 Number of reviews: 431 Multilingual functionality: Chatra is available in Portuguese. The choice of language is based on the language selected by the visitor in their browser.
Chatra Chatra’s presentation
There is also the possibility to set a default language through the Chatra API. However, in this case, the widget (ie the chat window) will always be in Portuguese, regardless of the language settings in the user’s browser. Upgrade Value: Chatra is free for an agent. The Essential version for an unlimited number of agents costs €15 (about R$90) per user per month, with annual payment, and offers, in addition to the basic functions, a help desk via email, integration with Facebook Messenger, chatbot smart, note-taking, and team chats.