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What is the click-through rate? The “click-through rate” or “CTR” (Click Through Rate) is the percentage of people who clicked on a link after seeing it (clicks/impressions). SMS SMS SMS For , this statistic is derived from theĀ number of recipients who clicked on the link in , divided by the number of people who openedĀ ….

Customer Journey Definition and Importance

Customer Journey/User Journey (Customer Journey. User Journey) refers to the entire process of interaction between a customer. And a brand from the initial understanding of the brand to the purchase of goods or services to after-sales support. And loyalty building. This process Opportunities for interaction are called touch points. The reason why the customer journey…