Errors in registering calls, non-compliance with Service Level Agreements (SLAs), disappoint or leaving customers, all this is proof that perhaps it is time to look for a better solution. The only problem is that the exchange can weigh on the budget. That’s why we select some open source and free ticketing systems available on the market. Before you start evaluating BW Lists the options, you can watch a brief comparison of the software in the video below. Comparison between open source ticketing systems ( Source ) That’s why we select some open source and free ticketing systems available on the market (check the methodology at the end of the article). Discover 3 open source ticketing system options Free versions of help desk software are limit in terms of number of users and functionality, but open source programs are fully functional for all types of users.
Comparison between open source
They are also extremely customizable. Installation and configuration are the responsibility of the customer. To meet everyone’s needs, most open source ticketing systems also offer a pre-configur version and/or installation and support for a fee. 1. Fave Helpdesk Faveo Helpdesk Tutorial ( Source ) Overall rating: Overview Faveo Helpdesk is Guyana Email List an open source solution design to meet the needs of startups and small and medium-sized enterprises (SMEs) in supporting customers. It is an automat system based on the opening of tickets, allowing the assignment of a specific agent to each open ticket. The tool also offers a ticket management system, which helps organize the service queue, and the possibility of storing detailed records of all managed and resolved calls.
The tool also offers a ticket management
The solution can be installed on the company’s own server, and the user has the possibility to access the code via Github. upgrade value The free Faveo Helpdesk option offers limited access to two agents and API documentation. The tool offers four paid plans, which start at for the perpetual license or US$60 (approx. R$329) for the monthly subscription plan. In premium plans, Faveo Helpdesk allows access to more agents, access to technical support and access to integration plugins for other platforms. main features Compatible with all operating systems Defining a custom workflow for creating tickets Activating an autoresponder system Responsive system for use on mobile devices.