Customers want fast delivery, but don’t want to pay extra for it Although they are enthusiastic about same-day delivery, most consumers are not willing to pay extra for any type of product to receive same-day delivery. However, in the electronics category, the number (50%) of those willing to pay between 5% and 10% to receive their products quickly is BW Lists relatively significant. The more people agree to pay for products within q-commerce At the other extreme, the products that people are least willing to pay more to receive quickly are cosmetics and fitness products — both register a figure above 50%. Currently, only 25% of respondents say they are willing to skip shopping at a store that does not offer same-day delivery. Although most do not stop buying for this reason, it is still important to keep in mind that people seek agility in the delivery of their orders.
The shift by companies to offering
Purchase decision is also link to logistics The level of satisfaction with a store is greatly influenc by the delivery service, according to most respondents (56%). When selecting a supplier, nearly two-thirds of respondents (64%) are influenc to some degree by the delivery time offer by a store. Still, the main problem with grocery deliveries is high Bolivia Email List shipping rates (38%) and then delivery delays (26%). With a pandemic, consumers expect to pay less for the delivery of orders The shift by companies to offering q-commerce services seems to have been driven by the pandemic, which has influenc more people to shop online. According to Capterra research, 66% buy more from online stores today than they use to before the health crisis.
Regarding the expectation with logistics
Before COVID-19, 72% use to shop online more than once a month. After March 2020, when the coronavirus spread, 90% start shopping online more than once a month. Regarding the expectation with logistics, 41% said that it chang with the pandemic, as they now expect to pay less for the delivery of products. Then, 40% expect the products to arrive on the same day. 4 important points for creating a fast delivery system Not only large supermarket chains have strengthened their online presence. Small and medium markets also had to modify the operation to capture digital customers. Research by Sincovaga shows that, of the markets that increas sales in the pandemic, 63% of establishments registered an increase with online sales.
